Privacy Policy

1. Introduction

Onyx Drive is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our luxury car rental services in Taiwan.

By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Full name, email address, and phone number
• Driver's license details and passport information (for international clients)
• Payment information including credit card details
• Delivery and pickup addresses in Taiwan
• Communication preferences and correspondence with our team

Usage Information

We automatically collect certain information when you use our website and services:

• Device information, IP address, and browser type
• Pages visited, time spent on pages, and navigation patterns
• Referring website addresses and search terms used
• GPS data from vehicle navigation systems (when applicable)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling rental reservations and arrangements
• Delivering vehicles to specified locations across Taiwan
• Providing customer support and responding to inquiries
• Processing payments and maintaining financial records
• Sending reservation confirmations and service updates
• Improving our website, services, and customer experience
• Complying with legal obligations and enforcing our terms
• Analyzing usage patterns to enhance service delivery

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill rental agreements
• Consent: Where you have given explicit consent for specific uses
• Legitimate Interest: For business operations and service improvement
• Legal Obligation: Compliance with Taiwan laws and regulations

5. Data Sharing and Disclosure

We may share your information with third parties in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our business:

• Payment processors for secure transaction handling
• Insurance companies for coverage verification
• GPS and navigation system providers
• Website hosting and analytics services

Legal Requirements

We may disclose your information when required by law or in response to legal processes, including cooperation with law enforcement, regulatory authorities, or court orders in Taiwan.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Rental transaction records: 7 years (in accordance with Taiwan tax regulations)
• Customer account information: Duration of active relationship plus 2 years
• Marketing consent records: Until consent is withdrawn
• Website analytics data: 24 months
• Communication records: 3 years from last interaction

7. Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest using industry-standard protocols
• Secure servers with restricted access controls and authentication requirements
• Regular security audits and vulnerability assessments
• Employee training on data protection and confidentiality obligations
• Incident response procedures for potential data breaches

While we strive to protect your personal information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but maintain rigorous standards to minimize risks.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. For detailed information about our cookie practices, please refer to our Cookie Policy.

You can control cookie preferences through your browser settings, though disabling cookies may affect website functionality.

9. Your Rights

Under Taiwan's Personal Data Protection Act, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: Limit how we use your information
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Oppose processing based on legitimate interests
• Right to Withdraw Consent: Revoke previously given consent

To exercise these rights, contact us at [email protected]. We will respond to requests within 30 days.

10. International Data Transfers

Your information is primarily processed and stored in Taiwan. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Taiwan's data protection standards.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing personal information.

12. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware of such collection, we will delete the information promptly.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top indicates when changes were made. Continued use of our services after modifications constitutes acceptance of the updated policy.

14. Contact Information

For questions about this Privacy Policy or our data practices, contact us:

15. Governing Law

This Privacy Policy is governed by the laws of Taiwan, particularly the Personal Data Protection Act. Any disputes arising from this policy shall be subject to the jurisdiction of Taiwan courts.